Every customer question after the sale, answered.

Vendor IQ answers setup, usage and troubleshooting questions for your customers and distributors by text, phone, email and chat, from the manuals and specs you already have. Your team only hears about the ones that need them.

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Support that keeps up with every unit you sell

Answers in minutes, not days

Customers get an answer while they’re standing next to the equipment, instead of waiting a day or two for someone on your team to be free.

Knowledge for each product

Keep separate knowledge for each product, model or configuration, so every customer gets the answer for what they actually bought.

Distributors and direct customers

Serve resellers, distributors and end customers from one system, with each company’s conversations kept apart from the next.

Stop answering the same question for the hundredth time

Setup, capacity, schedules, maintenance: most questions after the sale have been answered before. Vendor IQ handles the repeats and passes the rest to the right person on your team, with the conversation attached.

How it works

Know what your customers struggle with

See which questions come up most, for which products, and where your documentation has gaps. Every question your team resolves makes the next answer faster.

Why not a support inbox, or a chatbot?

	Support inbox	Generic chatbot	Vendor IQ
Answers outside business hours	No	Yes	Yes
Grounded in your product documentation	Depends who replies	No	Yes
Works by text and phone	No	Rarely	Yes
Escalates with the full conversation	Manually	No	Yes
Improves from resolved questions	No	No	Yes

Questions vendors ask

What do we need to get started?

Your product manuals, spec sheets, setup guides, and the answers your team gives most often. We build the knowledge base with you, one product line at a time.

Do customers need an account?

No. They can text or call a number, send an email or use web chat. You can limit access to registered phone numbers, so answers only go to people who bought from you.

Can our distributors use it too?

Yes. Distributors, resellers and direct customers can all be served, and each company only ever sees its own conversations.

What happens when it doesn’t know?

It says so and passes the question to your team, with the full conversation. Once answered, that answer can be added for next time.

Where is our data stored?

In Canada.

See it answer your customers’ questions

Book a demo and we’ll show you Vendor IQ working with documentation like yours.

Book a demo